Privacy Policy

Effective Date: April 8, 2026 | Last Updated: April 8, 2026

STK Media Production ("STK Media," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard information when you use our services, visit our website at stkmedia.org, or communicate with us via SMS, email, or other channels.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number(s), and business name provided during onboarding or service agreements.
• Communication Data: Text messages, voice memos, and email content you send to us through our services, including transcripts and summaries generated from voice memos.
• Business Data: Information related to your business operations that you share with us for the purpose of receiving our services, such as operational recaps, scheduling information, and project details.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on our site.
• Billing Information: Payment details processed through our third-party payment processor (Stripe). We do not store full credit card numbers on our servers.

2. How We Use Your Information

We use the information we collect to:

• Deliver our services, including generating operational recaps, executive summaries, and business communications
• Maintain a record of your interactions to provide personalized, context-aware assistance
• Send you service-related communications via SMS, email, or other channels you have opted into
• Process payments and manage billing
• Improve our services and develop new features
• Comply with legal obligations

3. SMS and Messaging

When you opt into our SMS services:

• You consent to receive operational text messages, daily recaps, business updates, and assistant responses from STK Media
• Message and data rates may apply depending on your mobile carrier
• Message frequency varies based on your usage
• You may opt out at any time by replying STOP to any message
• For help, reply HELP or contact us at nmoumit@stkmedia.org
• Consent to receive SMS is not a condition of purchasing any service

4. How We Store and Protect Your Information

Your data is stored on secured servers with access limited to authorized personnel. We implement industry-standard security measures including:

• Encrypted data transmission (HTTPS/TLS)
• Access controls and authentication
• Regular security reviews
• Secure third-party service providers (Twilio, Stripe, Microsoft)

While we take reasonable measures to protect your information, no method of electronic storage or transmission is 100% secure.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist in delivering our services (e.g., Twilio for SMS, Stripe for payments, Microsoft for email). These providers are bound by their own privacy policies and contractual obligations.
• Legal Requirements: When required by law, subpoena, or other legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Communication records (transcripts, summaries, and conversation history) are retained to maintain continuity of service. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time
• Withdraw consent for data processing

8. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

STK Media Production
Email: nmoumit@stkmedia.org
Phone: (415) 505-8056
Website: stkmedia.org